Costume Purchase FAQ

Not every product on our website is stocked in our Crows Nest, Sydney store. Each product is labelled as either Instore Only, Instore + Online or Online Only.

Instore Only: 

These products are stocked in our Crows Nest store but can’t be shipped Australia-wide. They’re generally either oversized (eg. sombreros) or can’t be sent through the post (eg. aerosol hair sprays).

Available for:

• Instore Purchase
• Click & Collect
• Same Day Sydney Courier

NOT available for standard or express shipping.

Instore + Online: 

These products are stocked in our Crows Nest store & can also be shipped Australia-wide.

Available for:

• Instore purchase
• Click & Collect
• Same Day Sydney Courier
• Standard or Express shipping

Need it for the weekend? We recommend ordering Express by 10am Wednesday for the best chance of Friday delivery.

If Warehouse Stock is displayed, you can order more than we currently have instore. Your order will then ship directly from our supplier warehouse.

Online Only:

These products are shipped directly from one of our supplier warehouses & are NOT stocked in our Crows Nest store.

Available for:

• Standard or Express shipping

NOT available for:

• Instore purchase
• Click & Collect
• Same Day Sydney Courier
• Change-of-mind returns

Need it for the weekend? We recommend ordering Express by 10am Wednesday for the best chance of Friday delivery.

If your order contains both Instore & Online Only items, you may receive more than one delivery — at no extra shipping cost.

Order by 10am & your order will generally despatch the same business day. Peak times such as Halloween week may delay despatch by a day.

Need it for the weekend?  We recommend ordering Express by 10am Wednesday for the best chance of Friday delivery.

STANDARD SHIPPING - $13.95 or FREE for orders over $199

Approximate delivery times:

• Sydney Metro: 2–3 business days
• Regional NSW: 2–4 business days
• Metro areas outside Sydney: 2–6 business days
• Regional areas outside NSW: 2–8 business days

EXPRESS SHIPPING - $16.95

Generally 1–3 business days.

Delivery to Parcel Lockers & MyPost addresses may cause delays, especially if your item is large. We suggest using a business address where possible.

SAME DAY SYDNEY COURIER - from $19.95

Available for Instore stocked items only.

We use local, family-based business FLASH COURIERS. They may not wear their underpants on the outside, but they're damn fast...

Flat rates apply to most postcodes within 10km of Crows Nest 2065.   Enter your postcode at check out.

• Standard Courier  - $19.95 - order by 10am, have it by 5pm
• Express Courier  - $29.95  -  order by 10am, have it by 3pm
• VIP Courier - a 1–2 hour service  - call us on 02 9906 6135 to book directly

Now that you've ploughed through the boring shipping guff, here is a clip of Queen paying tribute to Flash Gordon as your reward. Turn it up LOUD & ROCK OUT!

Once your order has been despatched, we'll email you the consignment details so you can track its journey.

If your order includes both Instore & Online Only items, it may arrive in more than one delivery. But don't worry — there are no additional freight costs.

Bought from our Crows Nest, store stock?

We're happy to offer a "no questions asked" store credit, subject to the conditions below.

Shipped directly from one of our supplier warehouses?

Online Only products shipped directly from our supplier warehouses are not eligible for change-of-mind store credit.

The following items are excluded from change-of-mind store credit:

• Any product shipped directly from a supplier warehouse rather than our Crows Nest store
• Hats — easily wearable with a tag on
• Masks — most are displayed instore with no tags
• Unpackaged products where we're unable to verify that the item has not been worn or used
• Personal-use products eg. eyelashes & make-up

Store credit is conditional on items being returned within 14 days of purchase, in their original, undamaged packaging, having not been used or altered in any way & with proof of purchase.

Our change-of-mind policy does not affect your rights under Australian Consumer Law for items that are faulty, damaged or incorrectly supplied.

If you've received a damaged, faulty or incorrect item, we're happy to fix it up for you as quickly as possible. Please email orders@fancythatcostumes.com.au within 7 days of receipt, with details of the issue & your order number / itemised receipt.

Please note that sizing issues are not considered a product fault where the item matches the size chart displayed on our website. Returns due to incorrect size selection are subject to our Change-of-Mind-Returns Policy.

Before following the instructions below, please read our Returns Policy information above.

1. Pack the item securelyistor in its original, undamaged packaging
2. Include a copy of your receipt
3. Send it via a traceable postage method such as Registered Post — we can't credit items that never make it back to us
4. Address your return to:

Fancy That! Costumes
Attn: Returns Department
1/28 Willoughby Rd
Crows Nest NSW 2065

Returns are generally processed within 7 days of receiving the goods. Please allow additional time during the busy Halloween & Christmas periods.

Absolutely! Select Click & Collect at checkout for Instore items & we'll grab them faster than a speeding bullet & put them aside for you to collect during our normal opening hours.

Don't have your card handy & want us to hold something for you until next Friday with no payment? Sorry — it's literally first in, best dressed.

Our physical store is a shopfront, not a warehouse & we need to make sure products remain available for paid orders. It's fair.