Bought directly from our Crows Nest, Sydney store?
We're happy to offer a "no questions asked" store credit, subject to the conditions below.
Shipped directly from one of our supplier warehouses?
Online Only products shipped directly from our supplier warehouses are not eligible for change-of-mind store credit.
The following items are excluded from change-of-mind store credit:
- Any product shipped directly from a supplier warehouse rather than our Crows Nest store
- Hats — easily wearable with a tag on
- Masks — most are displayed instore with no tags
- Unpackaged products where we're unable to verify that the item has not been worn or used
- Personal-use products eg. eyelashes & make-up
Store credit is conditional on items being returned within 14 days of purchase, in their original, undamaged packaging, having not been used or altered in any way & with proof of purchase.
Our change-of-mind policy does not affect your rights under Australian Consumer Law for items that are faulty, damaged or incorrectly supplied.
WHAT IF MY ITEM IS DAMAGED?
If you've received a damaged, faulty or incorrect item, we're happy to fix it up for you as quickly as possible. Please email orders@fancythatcostumes.com.au within 7 days of receipt, with details of the issue & your order number / itemised receipt.
Please note that sizing issues are not considered a product fault where the item matches the size chart displayed on our website. Returns due to incorrect size selection are subject to our Change-of-Mind-Returns Policy.
HOW DO I RETURN AN ITEM?
- Pack the item securely in its original, undamaged packaging
- Include a copy of your receipt
- Send it via a traceable postage method such as Registered Post — we can't credit items that never make it back to us
- Address your return to:
Fancy That! Costumes
Attn: Returns Department
1/28 Willoughby Rd
Crows Nest NSW 2065
Returns are generally processed within 7 days of receiving the goods. Please allow additional time during the busy Halloween & Christmas periods.
